Privacy Policy

Last updated: August 2025

Harmony Vive respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or interact with our products and services.

By using the Harmony Vive website, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

Information that can identify you personally, including but not limited to:

Name
Email address
Phone number
Delivery or billing address
Payment-related information (processed securely via third-party payment providers)

b. Non-Personal Information

Information that does not directly identify you, such as:

Browser type and version
Device information
IP address
Pages visited and time spent on the website
Cookies and usage data

2. How We Use Your Information

We use the information collected to:

Provide and improve our products and services;
Process orders, payments, and deliveries;
Respond to enquiries, feedback, or customer support requests;
Send updates, promotions, or marketing communications (where permitted);
Improve website functionality, performance, and user experience;
Comply with legal and regulatory obligations.

3. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies help us:

Understand how users interact with our website;
Remember user preferences;
Improve content and site performance.

You can choose to disable cookies through your browser settings, but this may affect website functionality.

4. Sharing of Information

Harmony Vive does not sell or rent your personal information. We may share information with:

Trusted service providers (e.g., payment processors, delivery partners, website hosting providers);
Regulatory authorities where required by law;
Business partners strictly for operational purposes.

All third parties are required to handle your information securely and only for specified purposes.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

7. Your Rights

Depending on applicable laws, you may have the right to:

Access the personal information we hold about you;
Request correction of inaccurate or incomplete information;
Request deletion of your personal information;
Object to or restrict certain data processing activities;
Withdraw consent for marketing communications at any time.

To exercise these rights, please contact us using the details below.

8. Third-Party Websites

Our website may contain links to third-party websites. Harmony Vive is not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing any personal information.

9. Children’s Privacy

Harmony Vive does not knowingly collect personal information from children under the age of 18. If you believe a child has provided personal information through our website, please contact us so we can take appropriate action.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. Any changes will be posted on this page with an updated revision date.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Harmony Vive
Email: info@harmonyvive.com
Phone: +233 24 753 4889

By using our website, you acknowledge that you have read and understood this Privacy Policy.